FAQs

By Phone - (212) 741-2991

By Email – [email protected]

In Person – 43 West 22nd street Ground Floor

On the web - https://fotocarerentals.com/

Weekend Rate (1day charge) - Pickup Friday after 12pm and return Monday before noon.

Daily Rate (1day charge) - Any 24 hour period. Early call-time? No problem. Pickup after 3pm the day before your shoot starts and return the morning after your shoot day. For example; if you are shooting on a Wednesday you can pick up Tuesday after 3pm and return Thursday morning for a one day charge.

Weekly Rate (3 day charge) - Work 7 days. For example: Pickup Monday and return the following Monday and pay just 3 days or 3X the single day price.

Monthly Rate (9 day charge) - Shoot for 4 weeks and pay for just 9 days or 9x the single day price.

Yes. We recommend that you schedule equipment ahead of time. You can place an order up to 90 days in advance. In the case of larger orders, additional time is appreciated so that we can thoroughly check and double-check your final packed order.

We do NOT have a minimum order. Order a $25 lens or $10 battery, no problem.

We prefer 2 hours advance notice. On some high volume days we may require more time.

Yes, we do. However, we may need some time to prep small orders, and up to a few hours for large orders.

Yes, we do offer extended rentals. Please contact us at (212) 741-2991 to discuss your project and budget.

Please call (212) 741-2991 or email [email protected] with your cancellation.

American Express, VISA, MasterCard and Discover.

We will need a credit card for deposit and guarantee of payment. Please let us know if you have insurance that covers rental equipment, as that will lessen the security deposit. If no insurance is supplied, the deposit is 50% of the value of the equipment rented. If insurance is supplied and verifiable, the deposit is 20% of the value. Check here for our payment and insurance requirement documents: https://fotocarerentals.com/documents-2

The deposit (hold) is taken once the credit card is provided and the order is assembled. The hold is typically released by your bank within 5-7 business days.

If the cardholder cannot pick up in person, they can fill out a credit card authorization form and authorize someone else to pick up. Check this link for the credit card authorization form: https://fotocarerentals.com/documents-2

Sorry no, you will need your own insurance. There are a few companies we can recommend for insurance policies. Please call to speak with a rental agent.

Yes. Please have your insurance company issue a COI with Fotocare LTD.( 43 W22nd St New York, NY 10010) listed as the loss payee and send it to [email protected] for verification. Check this link for insurance requirements: https://fotocarerentals.com/documents-2

The coverage for rental equipment is separate from liability. Please be sure to have enough coverage for the value of equipment requested.

We will not accept any certificate unless it has the “unattended vehicle” exclusion removed.

Yes, we will hold the rental fee and/or the deductible amount from your insurance and possibly up to 20% of the equipment value.

Yes, we do. Please contact us for more information.

US valid State issued photo ID or Passport.

Yes, we can arrange an outside messenger service for an additional fee. Rates are competitive and vary depending on size of package, location and timing. Contact us for a quote.

Yes, we ship nationwide. Please call (212) 741-2991 for shipping details and rates.

Please call us immediately at (212) 741-2991. When you return the equipment, we will assess the damage and provide you with the repair estimate as soon as possible.

Report the incident to the authorities and be sure to get a copy of your police report.

Notify your insurance company; provide them with necessary documentation to initiate the claim.

If you misplace an item please contact us immediately. We will need to charge your credit card for the replacement cost of the lost item(s).

We do offer some training at the counter when picking up your order. Please contact us in advance if you require an in-depth explanation on a piece of equipment.

Yes. We offer 50% of the rental towards the purchase of the same item within 30 days. Please check with our sales department for more information.

43 West 22nd Street
New York, NY 10010
[email protected]
(212) 741 - 2991
Operating hours
Monday - Friday 9am - 5pm
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